Support

Access AVA located at the bottom right in the Portal.

AVA is not like Google. Entering one or two key words will not help find the right answer (e.g. “service revenue calendar”). You must ask AVA a full question (e.g. “Where can I find a copy of the Service Revenue Calendar?”).

We have made enhancements to AVA, so that AVA will provide more relevant, contextual and personalized answers.

Highlights include:
Support is available on mobile.
If live chat is required, it will seamlessly transition from chatbot to live chat in one window – no need to go to a new window.
Answers can now include images and attachments.
User can provide feedback on answers, e.g., Was this helpful? Yes/No.

In the event that AVA is not able to answer your question or resolve your issue, you can chat live with a specialist.

Depending on the issue, resolution times will vary.

REGISTRATION SUPPORT

US/UK Email: [email protected]

Canada Email: [email protected]

GLOBAL SUPPORT

Support Availability:

• Technical Support – 24/7/365
• Partner/Enrollment – Mon – Fri 8:00 AM – Midnight ET
• Registration – Mon – Fri 8:00 AM – Midnight ET

Support Includes:

• Registration
• Certification
• Password resets
• Telephony issues
• Access/Client codes
• SOWs
• Invoicing
• Service Revenue

QUESTIONS ABOUT COMPUTERS AND EQUIPMENT?

Find the System & Equipment Policy here.