Do you live in Dallas and want to do meaningful work from home, while potentially building your own business or joining an already-established small business on the Arise® Platform? Now’s the time! Leverage your ...more
Visit ariseworkfromhome.com/equipment to view computer and equipment requirements>> Count Me In!*See list of eligible states here.
**Revenue range represents a combination of base rate and potential incentives that could include but are not limited to performance and urgent service incentives, but does not deduct platform fee. All rates are paid to the Service Partner; agent rates are negotiated by and between the Service Partner and agent, not Arise.
***Range reflects revenue paid to the middle 50% of Service Partners.
This is not an offer of employment. It is a potential business-to-business relationship with Arise.
All programs are subject to availability.
What to expect:
-Review, analyze and respond to customer billing inquiries
-Upsell eligible customers home warranty solutions
-Resolve customer issues or questions
-Processing payment deferrals and installment plans
-Attempt to save customers who may be moving, unhappy with the plan or current rate
-Quickly identify customer needs in first few minutes of the call to offer the appropriate plan
-Accurately enroll the customer in the correct plan
-Strive to resolve the customer issues on the first call
-Demonstrate knowledge of processes and policies
-Build trust and rapport through clear, respectful interaction
-Always strive to ensure that overall customer satisfaction remains high, while resolving issues
-Ensure no Public Utilities Commission Complaints are filed
-Ensuring that no customer has a Lights Turned Out In Error (LOIE) situation
What it takes to succeed:
-Patience and empathy
-Easily manage stress, able to work under pressure, and adapt to adverse situations
-Be knowledgeable and friendly
-Deliver eloquent customer service
-Have experience working with users to identify the best solution
Skills necessary:
Most of the enterprise client programs on the Arise Platform require customer service skills. This can include specific skillsets as defined by the client, and soft skills such as empathy, positive attitude, and attentiveness.
In order to service a client through the Arise® Platform, you must pass a series of assessments and successfully complete a virtual certification course specific to the client requirements for the program you have selected.
Certification courses can be as short as a few days or can last up to six weeks, and may include live instruction and/or self-paced work, depending on the complexity of the client program.
For more general information on certification, click here; you can find specific details about this program if available and other client programs in the Program Announcement on the Arise portal after registration.
What you'll be doing:
Providing great inbound collections and sales for a retail electric provider
Arise Virtual Solutions
Do you live in Dallas and want to do meaningful work from home, while potentially building your own business or joining an already-established small business on the Arise® Platform? Now’s the time! Leverage your customer service expertise and provide Inbound Collections and Sales support for a retail electric provider.
Retail Electric Provider Customer Support Opportunity Overview
This retail electric provider is a market-leading, competitive, retail electricity provider. They offer a variety of innovative products and solutions, allowing both its residential and business customers to choose options that best meet their needs, including exceptional customer service, competitively priced electricity service plans, innovative energy efficiency options, renewable energy programs and other electricity-related products and services.
Sign Up NowAbout Arise
The Arise® Platform is the leading work-from-home resource for people looking to do remote gig work – with customer support opportunities available in the United States, Canada, the United Kingdom and now Jamaica!
The Arise® Platform connects your business to remote customer service with well-known brands. Through the Platform, your business can provide remote customer support; generating revenue while saving on costs associated with working outside of the home. Sign up to use the Arise® Platform right now. You get to choose your clients and create your flexible schedule from the comfort and safety of your own home.
When you own your business, you’re in charge!
What you need to get started:
- Register (for more information on how to register, including choosing your type of business, visit ariseworkfromhome.com/registration)
- View available programs within the Arise portal, and select a program if you like
- Enroll in a certification course to prepare to service
- Computer and Equipment Requirements on ariseworkfromhome.com/equipment
This is not an offer of employment. It is a potential business-to-business relationship with Arise.
Sign Up NowArise connects small home-based businesses—run by everyday people like you—to prestigious Fortune 500 clients through a virtual platform. Arise provides the enterprise clients, your business provides the service. You are in charge and have the option to choose your enterprise clients and set a flexible schedule, while you and your agents work from home. A Platform Usage Fee is charged for the infrastructure that Arise provides, including the Arise 24-Hour Client Technical Support Help Desk, Starmatic® scheduling system, and invoicing services.
