As a customer service representative using the Arise® Platform, you know the importance of providing enthusiastic, respectful, and empathetic support. Every interaction you have should be positive and memorable. Therefore, it’s critical to be up-to-date on the latest customer service tips and tricks!
After all, approaching customer service support with authenticity and passion is what will catapult an agent like you into a leading business owner, perhaps even with agents that work for you.
The first step is to focus on creating a steady, supportive environment that will stand the test of time. In other words, become an expert at providing patient, helpful, and confident customer support.
Here are some best practices to keep in mind as you service your client programs.
Be Friendly
Did you know that even though they can’t see you, customers on the other end of the phone can tell you are smiling? Maintain a positive, enthusiastic attitude through every customer interaction.
Listen and Be Responsive
Listening is the most important skill you can have on the phone. It allows you to provide an even higher level of customer support because you can understand what the person on the other end is going through. Repeat what customers say to prove you are right there with them and ready to solve their concerns. Then, outline what you are going to do to resolve the customer’s issue and address the reason for their call.
Know Your Product & Service
Stay updated with the latest information, products, and services of the client program you are servicing. As a result, you will be prepared to solve any issue that comes your way.
Ask for Feedback
When you ask for feedback, not only will you learn what the caller thinks, but you also let them know that you care. It shows you are ready and willing to improve and go the extra mile.
Say Thank You
Everyone likes to be thanked — including customers!
Customer Service Tips for Success
These tips for providing excellent customer service should be an integral part of your customer support arsenal. They will help you always be prepared for any customer service challenge that comes your way.
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