FAQs
Use our FAQs to learn about the Arise® Platform. You can find the answers to questions ranging from registration to servicing—and everything else in between!
General
Is Arise a job?
How do I get paid?
All rates are paid by Arise to the Service Partner; Agents working for Service Partners are paid based on rates negotiated between the Service Partner and agent, not Arise.
Revenue represents a range that may include a combination of base rate paid to Service Partners and potential incentives that Service Partners may earn that could include but are not limited to performance and urgent service incentives.
How does my business get paid?
Service revenue is paid twice a month via direct deposit to your business bank account. Service revenue is calculated based on the currently governing Statement of Work between Arise and your business.
What is the Arise® Platform?
The Arise® Platform provides infrastructure and support to enable a network of small businesses to provide passionate customer support to enterprise clients requiring scalable, flexible, real-time solutions. The small businesses providing services on the Arise® Platform leverage a breadth of industry experience to provide customer support services.
Is Arise Virtual Solutions a member of the Better Business Bureau?
Yes.
Who is Arise Virtual Solutions Inc.?
Arise Virtual Solutions is changing the way companies think about call center services. Arise provides a virtual platform to connect primarily work-at-home service professionals running small businesses to Fortune 500 and other large companies.
For over two decades, Arise’s Platform has enabled superior and extremely flexible customer contact, business processing and consulting solutions for numerous companies around the globe, uniquely blending crowd-sourcing innovation, virtual technology and operational efficiency’s to deliver an enhanced customer experience for a company’s customers.
The Arise® Platform provides an unparalleled business endeavor for tens of thousands of primarily home-based businesses, run by stay-at-home moms, veterans, students, retirees, and other entrepreneurial-minded individuals.
How long before I can start servicing a client program?
Upon successful completion of the registration process, your next step will be to enroll in the client certification course of your choice. Client courses may take as little as three weeks or as long as eight weeks to complete depending on the program selected.
How can I change my profile information?
From the Partner Registration Home Page, click on “My Profile” link located at top of the page. Once the page reloads, please select “Go” next to Update Profile. Upon changing your information, please click “Save” at the bottom of the screen.
How can I find a business to work for?
Before agreeing to work for a particular business, be clear on the details, requirements, and expectations of the business owner. Arise does not endorse or recommend any one business using its platform. It is your responsibility to decide whether your association with a particular business is right for you. These businesses are in no way affiliated with or controlled by Arise and Arise does not assume any legal liability or responsibility for the acts or omissions of such businesses. Arise encourages you to do your due diligence and background research before you begin work for any business.
How can I get support while using the Arise® Platform?
The best source for support and answering questions while using the Arise® Platform is AVA (the Arise Virtual Assistant).
You can access AVA in the Portal, located at the bottom right. In the event that AVA is not able to answer your question or resolve your issue, you can chat live with a specialist. For more information, visit https://www.ariseworkfromhome.com/support/
Costs
What is the monthly service fee?
Twice a month, US Service Partners are charged $19.75 for each active agent registered to use the Arise® Platform.
Twice a month, UK Service Partners are charged £10.00 for each active agent registered to use the Arise® Platform.
This fee is a per agent fee but is only charged when a Service Partner has executed a Statement of Work (SOW) and its agent is servicing a client program.
*Currently, Service Partners in Canada, Jamaica, and India do not incur the Platform Usage Fee.
Servicing
Which companies will my business have the opportunity to service?
How do I get paid?
All rates are paid by Arise to the Service Partner; Agents working for Service Partners are paid based on rates negotiated by and between the Service Partner and agent, not Arise.
Revenue represents a range that includes a combination of base rate paid to Service Partners and potential incentives Service Partners may earn that could include but are not limited to performance and urgent service incentives.
How does my business get paid?
Service revenue is paid twice a month via direct deposit to your business bank account. Service revenue is calculated based on the currently governing statement of work between Arise and your business.
Certification
What should I do if I will be on vacation for some of the days of a certification course?
100% attendance is strongly encouraged. Try to find an opportunity that you will be able to attend every session.
Equipment
Where can I find the Arise System & Equipment Policy?
Enrollment
I am already enrolled in a program but would like to enroll in another one. Is this possible?
You can enroll in another program as long as the class date and times do not conflict.
What is an Opportunity Announcement?
An Opportunity Announcement is a document that contains all the information you need to determine if your business, or your agents, would like to provide customer support services for a particular client program. Details about the client, call types, additional equipment requirements, service revenue, certification course schedules, and certification requirements are in this document. It is critical that you read Opportunity Announcements thoroughly before expressing interest in a client program. These documents can only be accessed after the registration process is complete.
What should I do if I want to change client program class times?
Please visit enrollment chat and if there is availability in a different class time, they can make the change for you.
How long before I can start servicing a client program?
Upon successful completion of the registration process, your next step will be to enroll in the client certification course of your choice. Client courses may take as little as three weeks or as long as eight weeks to complete depending on the program selected.
What do I need to do to enroll in a client program?
For a step-by-step guide to enrollment, download the Enrolling in a Certification Course Guide.
Registration
Why can’t I create a profile in my state?
The Arise® Platform is available in the United States, United Kingdom, Canada, Jamaica, and India. A list of states we are currently sourcing in is available here. If your state is not listed, we are not actively sourcing from that state right now. We are also not currently sourcing from the District of Columbia.
Click here for the list of states where we are currently sourcing.
Do agents, who plan on working for my business, have to go through the entire registration process?
Everyone who wants to use the Arise® Platform, regardless of whether they start their own business, or work for another business, needs to complete the entire registration process.
Please note: Arise cannot release information about any individual agent until they are finished with the registration process. The registration process must also be completed by the person referenced in the profile.
What happens if I create a duplicate profile?
Creating duplicate profiles is strictly forbidden. If you created a profile before but cannot remember the details, please send an email to [email protected] and describe the details of your issue. Please include your User ID (Agent ID), full name, email address, mailing address and phone number in your email communication.
If you are getting the error message “SSN Already Exists in System” please come to Online Help or email us for further assistance. Do not create any additional profiles. For Online Help, please have handy your previously used mailing address, email address, date of birth and SSN as these items may be required from you for validation.
If you were still completing the registration process and there has been activity on your profile within the last three months, you can continue from where you left off within the Arise® Platform, otherwise you will have to start the process from the beginning.
If you are getting a message your email address is already on file and you do not remember your login details, send message to [email protected] – must include the following details as it appeared on each profile on file – full name, email address, mailing address, and phone number. Currently our response time for emails may be up to 5 business days.
If you had successfully completed the registration process and were at the phase where you could select a Client Program and there has been activity on your profile within the last 30 days, you will re-start from where you left off.
What are the steps of the registration process?
How can I change my profile information?
From the Partner Registration Home Page, click on “My Profile” link located at top of the page. Once the page reloads, please select “Go” next to Update Profile. Upon changing your information, please click “Save” at the bottom of the screen.
How can I find a business to work for?
Before agreeing to work for a particular business, be clear on the details, requirements, and expectations of the business owner. Arise does not endorse or recommend any one business using its platform. It is your responsibility to decide whether your association with a particular business is right for you. These businesses are in no way affiliated with or controlled by Arise and Arise does not assume any legal liability or responsibility for the acts or omissions of such businesses. Arise encourages you to do your due diligence and background research before you begin work for any business.
What is my Agent ID/User ID?
Your Agent ID/User ID is the number used to identify you in the Arise systems for security purposes. You can find your Agent ID/User ID located in the top right-hand corner of the Arise dashboard.
Are there any limitations on the type of corporation that can use the Arise® Platform?
No. Arise does business with all types of corporations, S-Corp, C-Corp or LLC (with S or C designation). Your business can be incorporated in any U.S. state (even if it is not your state of residence). For a list of states where we are currently sourcing from, click here.
You are encouraged to consult your accountant or attorney for advice on choosing the type of corporation. Once you have formed your business you will need to obtain a Federal Employer Identification Number (FEIN) from the Internal Revenue Service which you will need to provide to Arise.
How do I contact the Arise Registration Department?
Registration Chat Support: Registrants can log into their Arise profile here with the username and password they created. Click the AVA icon (the Arise Virtual Assistant) at the bottom right corner of the screen. Enter your question and AVA will attempt to answer. If AVA is unable to provide an answer, she’ll connect you with a live Chat Support Specialist. Registration support is usually available Monday-Friday, 8AM-12AM Eastern Time or when the chat option shows available.
Registration Email Support Available: Arise Registration can assist if you have previously registered to use the Arise® Platform and would like to reactivate your profile or have issues accessing/logging into your existing profile. Issues tied to credentials can also be solved using the Forgot Password/Username feature on the login page or by logging in via OKTA. Registrants with active profiles who can access the portal, see instructions above to contact Registration Chat Support for immediate assistance.
US/UK Email: [email protected]
Canada Email: [email protected]
Jamaica Email: [email protected]
India Email: [email protected]
Please allow up to 48 hours for an email response.
Information Sessions: Information sessions – both live and on-demand – are available throughout the registration process. These are informative presentations that explain the registration and enrollment process, and (during live sessions) feature an open question and answer segment. Registrants can get access to these sessions via email invitation or by clicking here.
Can I contact Arise on behalf of a registrant who will be joining my business?
We do appreciate your willingness to assist this registrant. Unfortunately, you cannot contact Arise on behalf of a registrant, as they are not part of your business until they have completed the registration process and actually joined your business. Please advise the registrant to contact us directly as we may need to verify or discuss specific information that we cannot share or discuss with anyone other than them. If their profile is inactive or they do not have access to online chat support, they can email us at [email protected]. Currently, our response time for emails may be up to 5 business days.
Why am I receiving an error message when I enter the TIN/EIN for my business during the registration process?
In order to register your business to use the Arise® Platform, your business MUST be a for-profit corporation, duly organized, validly existing and in good standing under the laws of the State or jurisdiction of its incorporation and the FEIN/TIN/EIN number issued to the business. The Business Name and TIN must match the IRS records. If the Name and FEIN/TIN/EIN entered do not match what is on file with the IRS, you will not be able to register your business.
If your business has just obtained a FEIN/TIN/EIN, it is our experience that it can take up to 14 business days for the IRS to update the database utilized for corporate validation purposes. Arise has no control over the timing or frequency of any IRS database update and we cannot usurp the validation process. We suggest that you wait 2-3 days and re-run the validation. If you are still getting this error after the 14th business day, please open a ticket and attach the following (1) Articles of Incorporation, (2) a Certificate of Good Standing if the business is more than one year old and (3) IRS Form Letter CP 575 issued to the business.
If you receive an error that the FEIN/TIN/EIN was not issued. Check your corporate records to confirm that the FEIN/TIN/EIN was issued to the BUSINESS NAME not to an individual officer of the business. If you are still receiving an error message, please contact a Registration Specialist for further assistance. It will be helpful for you to have the following ready (1) Articles of Incorporation, (2) a Certificate of Good Standing if the business more than one-year-old and (3) IRS Form Letter CP 575 issued to the Business.
Where do I find a list of affiliated businesses?
A list of current businesses that are the largest vendors providing services to Arise can be found on the Arise Partner registration dashboard. To see the list:
- Click on the Start Now button in the Join an Existing Affiliated Corporation section.
- Choose Join an Arise Affiliated Corporation option and click Next.
- Then, click on the Click Here link to see a list of the largest businesses.
Connect with businesses looking for new agents.
PLEASE NOTE: The list of businesses does not constitute an endorsement or recommendation by Arise, but is provided for informational use and your convenience. It is your responsibility to decide whether your association with a particular business is right for you. Arise encourages you to do your due diligence and background research before you join any business.
How do I activate my profile after a period of not providing services to Arise?
If you were still completing the registration process and there has been activity on your profile within the last three months, you can continue from where you left off within the Arise® Platform, otherwise you will have to start the process from the beginning.
If you had successfully completed the registration process and were at the phase where you can select a Client Program and there has been activity on your profile within the last 30 days, you will re-start from where you left off.
If you receive a message about an inactive profile, please send a request via email to [email protected]. Please include your User ID (Agent ID), full name, email address, mailing address and phone number in your email communication. DO NOT create another profile as doing so may permanently disqualify you from the Arise® Platform.
What do I need to do if I want to start my own business?
You may log into the Portal to start your own business at any time. As long as your agent profile has not been inactive for more than 90 days while in the registration process, you will not have to restart it.
